This is from Dawn D’Angelillo, of Small Dog Electronics (a Mac retailer in Vermont). I thought it was worth sharing with all of you. It's longer than my usual post, but if you read all of it, you might improve your life!1. Never type in ALL CAPS unless you are very angry.
2. Provide white space. Reading small type without some white space can be very hard on the eyes.
3. Be brief. People who read hundreds of emails each day tend to skim over the very long ones.
4. Always remember that people take the written word very seriously. I often find it difficult not to sound too extreme when I'm sending emails. Trying not to sound too clinical or terse after responding to 40 emails can be hard.
5. Try to include the message thread and at least the pertinent thread. This makes it a lot easier to recall the original question. Also, include a meaningful subject line. When inboxes are overflowing with spam, it's easy to miss an important email if it has a lame subject like "file" or “meeting."
6. Pause before hitting send. Have you sent email to the wrong person with dire consequences? It is easy to misaddress an email. Be careful. Never send something by email that you don't want the world to read, or be prepared to face the consequences.
7. When sending to a list, it doesn't hurt to be completely obsessed with the details. It's my responsibility to send electronic newsletters to Small Dog Electronics' lists. This is something that I tend to rush through rather than being a stickler for details. This past week, I incorrectly pasted information into the subject line of our Tech Tails newsletter. As I watched it leave my outbox, I felt ready to die of dishonor. I've developed a checklist to make sure that I don't continue to screw up. I advise a similar action if you frequently send
newsletters or announcements to large groups.
8. Determine when to include carbon copies and when to reply all. My rules are:
Cc: Used when no action is needed by the reader, but you want him or her to be party to the conversation. If any action is needed by the reader, don't Cc, but put him or her in the "To" field.
Reply All (which sends the message to everyone -- the sender and all other recipients): Only use Reply All when your answer has some effect on all the readers. Do not reply all when the answer is only for the sender. An example of when not to reply all would be when you receive a reminder for an upcoming meeting that was sent to 100 people and you want to tell the sender that you will be there with a quick "I'll see you then!" This doesn't need to go to 100 people.
Bcc: Use when sending to a group of people, since many may not want their email addresses publicized.
9. It is not necessary to respond with just "Thank you." When I first starting working at a computer company, I sent what I thought was a polite response to a coworker that simply said "Thank you!" after he answered a question. Boy, did I get told off for what I thought was a nice gesture. As I learned more, I realized what a pain it is to stop what you're doing to open an email and then read nothing more than "OK, thanks!" A simple thank you became an annoying inconvenience for the receiver. Now, I thank people in advance to avoid a second interruption.
Happy Emailing!
If you happen to stay in a nice hotel or guest facility - leave those little lotions and shampoos behind, unused.
Not long ago I stayed at a wonderful facility run by one of the major Christian denominations in the USA. It was a great place. No complaints about how well it was run or the kind and servant-like attitudes of the staff.
I had to share these three joys with you.
During our drive down to Dallas for Thanksgiving, we passed through many many square miles of cotton fields. Right about now, it's harvest time. Along the road for miles and miles are cotton balls that have flown out of the open-sided trailers that transport cotton. (I'm not sure why they use those trailers! I'd guess that maybe one pair of jeans could be made out of the lost cotton from any given 10 yards of roadside.)
During our life in England, we heard of Ikea. In Kenya, we lived in the Johnson family home, where we learned first-hand about the beauties of Ikea. Stewart is a very accomplished interior designer, though he does not make his living that way. We were blessed to stay in his and his wife Jo's flat (apartment) in Nairobi for a year. Stewart loves Ikea. We do too.
If you're in Dallas, this casket showroom is open to the public, in a high-visibility location along North Central Expressway.
Our house was built in about 1965. We love that.
Why would a starch company have a catalog available? I have no idea. I won't be requesting it. But for starch lovers, it might be just the thing.
Somehow I got this link to a free Post-It sampler from a month or so ago. The stuff came a couple of days ago.
Sometimes it's great to see the work of a talented artist. Chris Orwig is a great photographer. So I bring this link to you to give you a little inspiration.
When I was down in Texas last month, I saw these signs as I passed by this church. I had to take pictures for you, my dear readers.
Microsoft recently released a new version of their iPod competitor. I think they kiled themsleves with the first version's failure.
In Saturday's Rocky Mountain News (one of Denver's two largest papers), this story was the front page of the "Home Front" section.
Remember phone booths? Yes, mobile phones killed them off.
Judgmentalism.
I took this screen shot about ten years ago. Both computers and the internet have advanced nicely.
This was a new one to me - see the little dots on the window? They are a reflection of the bigger dots - and they shouldn't be there.
1. "SnawSomes!" That's the name of the product. I don't get that. What's a snaw, anyhow?
I don't normally blog on Saturdays or Sundays. (Well, I do the vast majority of writing for my blog then - but I just don't post then.) But this late afternoon, I was compelled to do this post.
Ben got 18 pounds of candy by trick-or-treating.
...but these guys brought that whole thing to a new level.
